Service Advisor Resume Examples & Tips for 2025

Service Advisors serve as the crucial link between customers and retail operations, providing expert guidance on products and services while managing customer inquiries, complaints, and service requests to ensure optimal satisfaction and resolution. This dynamic role requires excellent communication skills, problem-solving abilities, and a minimum of 2-3 years of customer service experience, along with proficiency in CRM software and the ability to maintain detailed service records. As the primary point of contact for customer service matters, Service Advisors play a vital role in building long-term customer relationships, driving sales growth, and maintaining the company's reputation for exceptional service delivery.