Automotive Service Manager Resume Examples & Tips for 2025

As an Automotive Service Manager in retail, you'll oversee daily operations of the service department, including managing technician teams, maintaining customer relationships, and ensuring service quality meets manufacturer standards while maximizing department profitability. The ideal candidate should possess 5+ years of automotive service experience, strong leadership abilities, ASE certification, and excellent problem-solving skills, combined with the ability to effectively communicate with both customers and staff. This crucial leadership role serves as the bridge between customers and technical operations, directly impacting customer satisfaction, service department efficiency, and overall dealership success through effective team management and service delivery optimization.