Customer Service Director Resume Examples & Tips for 2025

The Customer Service Director leads and develops comprehensive service strategies across multiple teams, ensuring exceptional customer experiences while meeting operational KPIs and driving continuous improvement initiatives. This senior leadership role requires 8+ years of customer service management experience, proven ability to build and mentor high-performing teams, strong analytical skills for data-driven decision making, and excellent communication abilities to interface with executive stakeholders. As a critical member of the Operations leadership team, this position directly impacts company growth, customer retention, and brand reputation by establishing service excellence standards and fostering a customer-centric culture throughout the organization.