Service Delivery Manager Resume Examples & Tips for 2025

The Service Delivery Manager leads operational excellence by overseeing end-to-end service delivery, managing client relationships, and ensuring SLA compliance while driving continuous process improvements across multiple projects and teams. This role requires a bachelor's degree in Business, IT, or related field, 5+ years of experience in service delivery management, strong leadership abilities, excellent communication skills, and proven expertise in ITIL framework, project management methodologies, and stakeholder management. As a critical bridge between clients and internal teams, the Service Delivery Manager plays an essential role in maintaining customer satisfaction, optimizing operational efficiency, and contributing to the organization's growth through effective resource allocation and strategic planning.