Automotive Service Manager Resume Examples & Tips for 2025

The Automotive Service Manager is responsible for overseeing all aspects of service department operations, including supervising technicians, maintaining quality control standards, managing customer relationships, and ensuring efficient workflow to maximize productivity and profitability. This role requires a minimum of 5 years of automotive service experience, ASE certification, exceptional leadership and communication skills, deep technical knowledge of vehicle systems, and proven ability to handle complex customer service situations. As a critical bridge between customers, technicians, and dealership management, the Service Manager ensures high-quality repairs, customer satisfaction, and departmental growth while maintaining compliance with manufacturer specifications and safety regulations.