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Service Desk Technician Resume Examples & Tips for 2025
A service desk technician resolves end-users issues by providing technical support.
They can troubleshoot both software and hardware. In addition, they are responsible for software maintenance and ICT security. Therefore, it can be a good idea to mention your proficiency with cyber security in your resume.
$40,000
Starting Salary
6% annually
Growth Rate
6+
Key Skills
Entry to Mid
Experience
What Makes This Service Desk Technician Resume Great
Resume Writing Tips
- Highlight specific technical problems solved with measurable results
- Include customer satisfaction metrics and response times
- List all relevant software and hardware platforms you're proficient in
- Emphasize cybersecurity awareness and related experience
Key Achievements to Highlight
- Reduced average ticket resolution time from 4 hours to 2 hours
- Maintained 98% customer satisfaction rating across 1000+ support tickets
- Successfully managed IT support for 200+ users while maintaining under 30-minute response time
Technical Skills
Windows OSActive DirectoryRemote Desktop SupportITIL FrameworkServiceNowNetwork DiagnosticsSecurity Tools
Soft Skills
CommunicationProblem-solvingTime ManagementPatience
Relevant Certifications
- CompTIA A+
- ITIL Foundation
2025 Service Desk Technician Market Insights
Salary Range
$40,000 - $75,000
Experience Level Impact
Entry Level:$40,000+
Mid Level:$52,000+
Senior Level:$64,000+
Growth Rate
6% annually
Industry Growth Trend
Market Demand
high Demand
High demand due to increasing IT infrastructure needs and remote work support requirements
Top Employers Hiring Service Desk Technicians
IBM
Dell
HP
Accenture
Skills Analysis & Career Paths
Skills Breakdown
Technical Skills7
Soft Skills4
Certifications2
Related Career Paths
Service Desk Technician
Service Desk Technician Career Timeline
1
Entry Level
Service Desk Technician
0-2 years
Learning & Foundation
2
Mid Level
IT Support Specialist
3-7 years
Specialization & Growth
3
Senior Level
IT Support Manager
8+ years
Leadership & Strategy
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