Customer Support Director Resume Examples & Tips for 2025

The Customer Support Director leads and develops global support strategies, manages a team of support professionals, and ensures exceptional customer experiences across all technology platforms while maintaining high satisfaction metrics and operational efficiency. This senior leadership position requires 8+ years of customer support management experience, strong technical aptitude, excellent communication skills, and a proven track record of implementing support solutions in a fast-paced tech environment. As a crucial bridge between customers and product development, this role drives customer retention, shapes product improvements through user feedback, and builds scalable support processes that directly impact the company's bottom line and market reputation.