VP of Service Management Resume Examples & Tips for 2025

As Vice President of Service Management, you will lead enterprise-wide service delivery strategies, oversee operational excellence initiatives, and drive continuous improvement across global service operations while ensuring alignment with business objectives and customer satisfaction targets. This strategic leadership role requires 15+ years of progressive operations experience, demonstrated success in large-scale service transformation, strong financial acumen, and exceptional stakeholder management skills, along with an advanced degree in Business, Operations Management, or related field. The VP of Service Management serves as a critical bridge between business strategy and operational execution, championing service innovation and operational efficiency while building high-performing teams that deliver measurable business value and superior customer experiences.