Service Advisor Resume Examples & Tips for 2025

Service Advisors serve as the crucial link between customers and maintenance technicians, managing client relationships while overseeing maintenance operations through scheduling, estimating, and coordinating repair services. This customer-facing role requires excellent communication skills, technical knowledge of maintenance/repair processes, and the ability to maintain detailed service records while providing accurate cost estimates and timeline projections. The ideal candidate will have 2+ years of customer service experience, strong problem-solving abilities, and organizational skills to effectively prioritize multiple service requests, ensuring maximum customer satisfaction and operational efficiency.