Technical Support Representative Resume Examples & Tips for 2025

Technical Support Representatives provide essential frontline assistance to customers by troubleshooting hardware and software issues, offering clear solutions via phone, email, and chat platforms, and maintaining detailed documentation of all customer interactions. This customer-centric role requires strong technical aptitude, excellent communication skills, and a bachelor's degree in IT, Computer Science, or related field, along with 2+ years of technical support experience and proficiency in relevant ticketing systems and remote support tools. As the primary point of contact between the company and its users, Technical Support Representatives play a crucial role in maintaining customer satisfaction, reducing churn, and contributing to the organization's reputation for service excellence.