Service Advisor Resume Examples & Tips for 2025

A Service Advisor serves as the crucial link between customers and maintenance technicians, responsible for consulting with clients to diagnose issues, explaining repair recommendations, providing accurate cost estimates, and ensuring exceptional customer service throughout the maintenance process. This role requires excellent communication skills, technical knowledge of mechanical systems, proven customer service experience, and the ability to manage multiple work orders while maintaining detailed documentation and following up with customers. The ideal candidate will have 2+ years of experience in a service-related field, strong problem-solving abilities, and demonstrated success in building customer relationships, as they play a vital role in maintaining customer satisfaction and driving service department revenue.