Automotive Service Advisor Resume Examples & Tips for 2025

Automotive Service Advisors serve as the crucial link between customers and technicians, expertly diagnosing vehicle issues, communicating service recommendations, and ensuring exceptional customer satisfaction throughout the repair process. This role requires strong technical knowledge of automotive systems, excellent communication and customer service skills, plus the ability to manage multiple repair orders while maintaining detailed documentation and estimates. The ideal candidate will have 2+ years of automotive service experience, demonstrated sales ability, and a passion for building long-term customer relationships while driving service department profitability through ethical service recommendations and efficient workflow management.