Customer Service Account Director Resume Examples & Tips for 2025

As an Account Director in Customer Service, you will lead strategic client relationships, oversee a portfolio of key accounts, and drive customer satisfaction while managing a team of account managers to deliver exceptional service solutions. This role requires 7+ years of customer service leadership experience, strong relationship-building abilities, excellent communication skills, and a proven track record of developing and executing customer retention strategies. The Account Director serves as a crucial bridge between major clients and the organization, directly impacting customer loyalty, revenue growth, and long-term business success through proactive account management and service delivery excellence.